I have no adverse comments about the way that I have been treated in Hospital or by specialists.
Now they communicate well, treat you as a person not a thing and if you ask they will send copies of correspondence about you to you.
I know more about my illness and treatment now then I have ever done in the past.
Of course there are the odd niggles mainly surrounding your appointment time and the actual time that you are seen - but thats little to complain about when you receive good service.