I understand that a quick telephone call is a way of passing information on to the recipiant of a patient on discharge, which might be to a relative, carer or a care home, but a simple document, (one Page), should accompany the patient with items such as, "No further action required", ------"Care must be taken when moving the patient"--------"drugs dispenced accompany this document, (list).---------"When to expect hospital notes to arrive at patients GP practice". etc. etc. I am sure the hospital can think of a suitable document design.
AND when a the receiver is warned that a patient is on the way, a record of the name of the person receiving the phone message should be logged.